Privacy Policy

Effective Date: 09/08/2025

This Privacy Policy explains how hhtravel.co (“we,” “our,” or “us”), operated under its parent company Hoteles Hogares, collects, uses, and protects your personal information when you use our website and services.

By accessing or using hhtravel.co, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: Name, email address, phone number, billing details, passport information (if required for bookings).
Booking Information: Travel dates, destinations, accommodation preferences, and other details necessary to complete your reservation.
Technical Data: IP address, browser type, operating system, device information, and cookies.
Communication Data: Messages, inquiries, or feedback you send through our forms or email.

2. How We Use Your Information

We use the information collected for purposes including:

Processing bookings and travel reservations.
Providing customer support and responding to inquiries.
Personalizing your travel experience.
Sending updates, promotions, and newsletters (you may opt out anytime).
Improving our website’s functionality, security, and user experience.
Complying with legal and regulatory obligations.

3. Sharing of Information

We may share your information in the following circumstances:

Service Providers: With hotels, airlines, tour operators, payment processors, and trusted partners necessary to fulfill your bookings.
Legal Compliance: When required by law, court order, or government regulation.
Business Transfers: In case of mergers, acquisitions, or business restructuring under Hoteles Hogares.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance website performance and security.
Analyze usage patterns and improve services.
Provide personalized recommendations.

You can manage or disable cookies in your browser settings, but some website features may not work properly without them.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no online platform can guarantee 100% security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services.
Comply with legal obligations.
Resolve disputes.
Enforce agreements.

7. Your Rights

Under the General Data Protection Regulation (GDPR) – for EU/EEA users:

If you are located in the European Union or European Economic Area, you have the following rights:

Right to access the personal data we hold about you.
Right to request correction or deletion of your data.
Right to restrict or object to processing.
Right to data portability (receive your data in a structured, machine-readable format).
Right to withdraw consent for marketing communications at any time.
Right to lodge a complaint with your local data protection authority.

Legal Basis for Processing:
We only process your personal data when we have a lawful basis, including:

To perform a contract (e.g., bookings).
To comply with legal obligations.
When you give consent.
For our legitimate business interests (e.g., website improvement, fraud prevention).

Under the California Consumer Privacy Act (CCPA/CPRA) – for California residents:

If you are a resident of California, you have the following rights:

Right to know what categories of personal information we collect, use, and disclose.
Right to request access to the personal information we hold about you.
Right to request deletion of your personal information (subject to certain exceptions).
Right to opt out of the “sale” or “sharing” of your personal information (we do not sell data).
Right to non-discrimination for exercising your privacy rights.

You or your authorized agent may exercise these rights by contacting us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their policies before providing any personal information.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect information from minors. If you believe a child has provided personal data, please contact us to have it removed.

10. International Data Transfers

As we are a global travel service, your personal data may be transferred and processed outside your country of residence, including to countries that may not provide the same level of data protection. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date. Continued use of our services after updates indicates acceptance of the new terms.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Hoteles Hogares
Parent Company of hhtravel.co
📧 Email: info@hoteleshogares.com
📞 Phone: +254717000098

If you are in the EU/EEA, you may also contact your local Data Protection Authority.
If you are in California, you may also designate an authorized agent to submit requests on your behalf.