Terms and Conditions

Effective Date: 09/08/2025

Welcome to hhtravel.co, operated under its parent company Hoteles Hogares. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using hhtravel.co, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Our Services

hhtravel.co provides travel-related services, including but not limited to:

Hotel and accommodation bookings
Tour and activity reservations
Travel packages
Other travel-related information and support

We act as an intermediary between you and third-party providers (e.g., hotels, airlines, tour operators).

2. Eligibility

To use our services, you must:

Be at least 18 years of age (or the legal age of majority in your jurisdiction).
Provide accurate, complete, and current information when making a booking or inquiry.

3. Bookings and Payments

All bookings are subject to availability and confirmation from the service provider.
Prices displayed on our website are in [Insert Currency] unless otherwise stated.
Payment must be made in full at the time of booking, unless otherwise specified.
You authorize us to process payments using the payment method you provide.

4. Cancellations and Refunds

Cancellation and refund policies vary depending on the service provider (e.g., hotel, airline, tour operator).
Please review the provider’s specific cancellation terms before booking.
hhtravel.co and Hoteles Hogares are not responsible for provider-imposed fees, penalties, or denial of refunds.

5. User Responsibilities

When using hhtravel.co, you agree to:

Provide accurate and truthful information.
Not use the website for fraudulent or unlawful purposes.
Not attempt to disrupt or damage our website or systems.
Comply with all applicable laws and regulations.

6. Third-Party Providers

hhtravel.co works with third-party providers to deliver travel services.
We are not responsible for the acts, errors, omissions, warranties, or negligence of third-party providers.
Your use of services from third-party providers is subject to their own terms and conditions.

7. Intellectual Property

All content on hhtravel.co, including text, images, logos, graphics, and designs, is owned by or licensed to Hoteles Hogares.
You may not copy, reproduce, distribute, or modify our content without prior written consent.

8. Limitation of Liability

hhtravel.co and Hoteles Hogares act only as an intermediary and do not guarantee the quality, safety, or accuracy of third-party services.
We are not liable for delays, cancellations, accidents, loss, damage, illness, or other issues arising from your travel arrangements.
To the maximum extent permitted by law, our liability is limited to the amount you paid us for the booking.

9. Indemnification

You agree to indemnify and hold harmless hhtravel.co and Hoteles Hogares, their employees, agents, and partners, from any claims, damages, losses, liabilities, or expenses arising from your use of our services or breach of these Terms.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your personal information.

11. Governing Law

These Terms are governed by and construed under the laws of the Republic of Kenya, without regard to conflict of law principles.

12. Dispute Resolution

In case of disputes, we encourage resolving them amicably by contacting us.
If unresolved, disputes shall be submitted to the courts of Kenya, which shall have exclusive jurisdiction.

13. International Users

For Users in the European Union (EU/EEA):

Consumer Rights: If you are a consumer residing in the EU/EEA, you are entitled to rights under applicable consumer protection laws.
Right of Withdrawal: Under EU law, certain bookings may be canceled within 14 days without penalty, unless exceptions apply (e.g., non-refundable travel services, last-minute reservations).
Local Laws: These Terms do not override mandatory consumer rights under the laws of your country of residence.

For Users in California (CCPA/CPRA):

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what categories of personal information we collect, use, and disclose.
The right to request access, correction, or deletion of your personal data.
The right to opt out of the “sale” or “sharing” of personal data (we do not sell personal data).
The right to non-discrimination for exercising your privacy rights.

Please see our Privacy Policy for detailed information on how these rights can be exercised.

14. Changes to Terms

We may update or revise these Terms at any time without prior notice. The latest version will always be posted on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Hoteles Hogares
Parent Company of hhtravel.co
📧 Email: info@hoteleshogares.com
📞 Phone: +254717000098

If you are in the EU/EEA, you may also contact your local consumer protection authority.
If you are in California, you may also designate an authorized agent to submit requests on your behalf.